Excellent basic principles of conducting investigations
Senior Program Advisor
CBSA, Intelligence and Targeting Operations Directorate
Great course! Excellent examples
Senior Audit Advisor
BC Ministry of Health
Really enjoyed it. Learned very useful information that I can apply to my job as an investigator/inspector
Pharmacy Inspector
Nova Scotia College of Pharmacists
Excellent. All investigators should take this course
Office of the Information Commissioner
Everything useful
HR, Guzzo Law
Good intro to investigations
Audit Manager
BC Ministry of Health
I thoroughly enjoyed the facilitator's actual experiences from his investigations. It really put it in perspective
Office of the Information Commissioner
All government investigators should take this training as to the baseline of good interviewing. Very thorough, very useful.
Investigator
Directorate of Special Examinations and Inquiries. Department of National Defence
Very good
Compliance Auditor, NS Real Estate Commission
Gareth was an absolute delight to listen to and had a wealth of knowledge to share. The session was so insightful and infused with humour……
Owner, HR firm
Enjoyed the format - You 'practiced what you preached' in terms of stories, reinforcement and repetition
Native Women's Association of Canada
Very interesting. Enjoyed the concrete examples
Officer
Office of Conflict of Interest and Ethics Commission
Excellent content. The course is relevant to anyone responsible for investigations
Director Cybersecurity intelligence and investigations
Government of BC
Examples were particularly useful
Senior Analyst
Office of the Commissioner of Official Languages
Great additional knowledge for my job
HR Advisor
Kidd Operations
I thoroughly enjoyed it. Liked the studies – it helps to put everything in a different perspective
Human Resources Manager. NextEra Energy
Excellent
Unit Manager AHS
Excellent. Gareth was dynamic knowledgeable and built a great rapport with participants
Director
CBSA, Litigation, External Recourse and Complaints Division
A good introduction to investigations. The use of videos was very effective
Advisor, Canada Revenue Agency
Excellent – would actually have liked 2 full days!
Fair Registration Practices Officer
Government of Nova Scotia
"Gareth was extremely engaging – captivating examples"
Senior Human Resources Advisor
Infrastructure Canada
Excellent examples. Excellent Instructor. The lady greeting us was excellent too!
Field Industrial Security Officer
Public Works and Government Services Canada
Great overview
Labour Mobility Coordinator
Government of Nova Scotia, Labour and Advanced Education
Great materials
Supervisor HR
Glencore, Kidd Operations
Great presentation
Laboratory Supervisor. AHS
Everything was useful. Very good!
Auditor, RCMP
Good course and excellent instructor
Senior Policy Advisor
Human Resources and Skills Development Canada
Excellent, a rare resource
Services Coordinator
Vecova Centre for Disability Services and Research, Alberta
Interviewing was extremely useful and well covered . All topics were welcome
District Manager
GFL Environmental
Excellent delivery, interesting and relevant video clips and content
Resolution Manager
Aboriginal Affairs and Northern Development Canada
The techniques can be applied to all aspects of investigations.
Manager, Human Resources
Volker Stevin Construction
Excellent and timely
Executive Director
Bermuda Human Rights Commission
Very interesting and would recommend highly. Enjoyed the examples
Staff member, Nova Scotia College of Pharmacists
Great course!
Patient Rights Advocate
Alberta Mental Health Patient Advocate Office
Useful – looking forward to sharing with my team
National Health and Safety Director
GFL Environmental
Useful refresher
Senior Human Rights Officer
Alberta Human Rights Commission
The course gives the basic information that helps me understand the whole investigative process.
Human Resources Manager
Telus Communications
Great course
Director of Human Resources
Town of High River, Alberta
Excellent. Will recommend the course to others including my staff
Manager Financial Policy and Compliance
BC Ministry of Forests, Lands and Natural Resources
Overall principles will be very useful
Senior Manager
Office of the Auditor General BC
Enjoyed the course Instructor was very informative
Vice President, Compliance, Richardson GMP Limited
Very good
Security Officer
Indian and Northern Affairs Canada
Very good course
Acting Director, Physical Security and Emergency Planning Industry Canada
Content was relevant and well presented.
Conflict Management Practitioner
Human Resources and Skills Development Canada
Very interesting, appropriate and useful – well planned and delivered
Member, Board of Examiners, Nova Scotia College of Social Workers
Excellent presenter. Relevant, current examples / court cases. Practical advice. Intelligent information. Great of humour
Human Resource Advisor
Trent Hills Family Health Team
Very informative
Vice President
Association of Professional Geoscientists of Nova Scotia
Worth the time and expense!
Security Officer
Statistics Canada
Excellent and informative
Supervisor, Security Services
House of Commons
A great course. It was useful to have it tailored to the type of work we do here. Received some great tips on interviewing.
Investigator
Law Society of British Columbia
Great course. The instructor passionately shared his knowledge nad experience – so helpful”
Vice President
Collins Barrow Consultants
Excellent work. Examples clearly illustrated the principles. Excellent presentation style.
Senior Advisor and University Director
Student Ombuds Services. University of Alberta
I really enjoyed it. Great speaker, very interesting examples
Investigator
Mutual Funds Dealers Association
Tons of useful information
Social Housing Consultant, City of Toronto
Informative, clear and concise
Management Services Officer, City of Toronto
Great day. Lots of good information.
Complaints Consultant
Alberta College of Teachers
Fantastic!
Policy Analyst
Six Nations Elected Council
Witness interviewing and planning an interview will be central in the adoption of best practices in my investigative unit.
Senior Manager
Audit, Complaince and Quality Assurance, Government of Alberta
Great course. Appreciate the real life examples to supplement the techniques
Manager Program Support, City of Toronto
Excellent – would attend additional courses related to this topic
Deputy Registrar
Provincial Dental Board of Nova Scotia
I found the section on interviewing very useful and also the case study we did as a group
Information Commissioner of Canada
Great content
Deputy Registrar
Nova Scotia College of Pharmacists
The instructor was great. Enjoyed how he referred to real life cases. Made me understand more.
Office of the Information Commissioner
Most informative. Entertainingly engaging. Ace story telling. Effective images. Who thought that learning could be that much fun.
Office of the Information Commissioner
Instructor extremely knowledgeable and passionate about his subject
Team Leader
CF Grievance Board
Excellent. Real life experiences and cases referenced. Presentation skills superior.
Instructor
Northern Alberta Institute of Technology
Excellent facilitator. Was engaging throughout.
Human Resources Manager
AMEC Environment and Infrastructure, Calgary
Easy to listen to and very interesting
Investigator
Alberta EMS
Covered a great deal in one day – good info
Director
Alberta Solicitor General and Public Security
Investigation planning and interviewing. Just what we needed and wanted
Investigator
Office of the Public Guardian of Alberta
Relevant, well-done, kept attention every moment.
ADR specialist
Mediation Place
Very well received
Senior Investigator
Ontario College of Teachers
Very interesting. Great examples.
Manager
Public Service Labour Relations Board
Enjoyed it. Will use the strategies supplied. All information was useful and insightful.
Investigator
Salvation Army
Loved it. Practical and very relevant to what I am working on.
Senior Program Advisor
CBSA
Excellent content and Teacher
Manager Client Services
National Arts Centre, Ottawa
Most informative. Entertainingly engaging. Ace story telling. Effective images. Who thought that learning could be that much fun.
Information Commissioner of Canada
Excellent course and presentation
Examiner
Financial Institutions Division, Ministry of Finance, Government of Nova Scotia
Really applicable and very interesting. Great use of scenarios – backed up the content
Healthcare Manager. Corrections. AHS
A very relevant course that offers useful, easy to follow advice and templates
Assisted Living Investigator. BC
I found all the topics useful
Investigator
Saskatchewan Association of Licensed Practical Nurses
Interesting speaker. Very knowledgeable
Privacy Advisor CLS
Very useful
Unit Manager Medicine AHS
Very interesting and enjoyable. While I don’t carry out investigations, I found the material very applicable to the work I do – teasing out the truth!
Director Projects. Hospital and Provincial Services Branch. BC.
Tons of information – well presented!
Quality Risk Management Coordinator
Yellowknife Health and Social Services
Well presented and very informative
Kathy Johnson
Calgary Laboratory Services
Great information, much learning and increased awareness
Director Seniors Health. AHS
Great speaker – lots of good stories, videos, interactive, engaging
Brenda Miller
Calgary Laboratory Services
Very good course. Great information, well presented
Director, Community Care Licensing. Ministry of Health. BC
All very relevant. Well prepared, informative course
Regulatory Services Coordinator
College of Physicians and Surgeons of Saskatchewan
It was informative and enjoyable
Assisted Living Inspector. Ministry of Health. Victoria.
Information is very in depth and relevant
Area Manager Seniors Health
AHS
Great mix of principles and practice, with narrative and real life examples
Alternative Dispute Resolution expert, BC
A simply amazing course. It should be mandatory for investigators
Investigator: Special Investigations Unit. Government of Alberta
Excellent content
Senior Consultant Medical Affairs AHS
Very useful and practical
Deputy Registrar
College of Physicians and Surgeons of Nova Scotia
Very interesting and informative
Auditor
LSBC
Very interesting. Loved the examples
Team Leader
RCMP
Excellent – I learned good interviewing techniques
Senior Manager
Communications Security Establishment Canada
Super interesting!
Programme Manager
Patient Care Quality. Government of BC
I attended Gareth’s training session on “How to Investigate – The Fundamentals of Effective Fact Finding” in February 2012 held in Edmonton, Alta., and I was amazed at all the useful information he provided for attendees.
What made the training so impressive is that Gareth provided real life scenarios to help drive home the importance of managing an investigation and having the appropriate training to do so. It is so much more than just interviewing witnesses and asking a few questions.
I really enjoyed how down to earth Gareth was – it made it easy to learn and absorb the information! The presentation handouts have been an excellent resource and I highly recommend any of Gareth’s workshops. His years of experience and knowledge are very evident in his training.
Thank you Gareth – I look forward to attending future workshops!Kellie Auld, CHRP/PID/CACE/CHRM
Principal Consultant, Simply Communicating
Stories re-enforced strategies. Well presented and easily understood
Executive Assistant Medical Affairs. AHS
Excellent speaker. Very engaging and informative. His examples of past investigations were both thought provoking and emotional. I learned a lot listening to the presentation and am sure his written materials will prove useful in my practice.
Chair, Canadian Bar Association and Law Society of PEI Continuing Legal Education Committee
Excellent
Investigator
Calgary Transit Public Safety and Enforcement
I really liked the scenario and videos based on real situations.
Enforcement Officer
Environment Canada
Fantastic course
Assistant Director, Security. Justice and Solicitor General.
It will all be useful
HR Specialist
Epcor Utilities Inc
Great refresher
Senior Human Resources Advisor
Alberta Health Services
Enjoyed the course
Assistant investigator
Government of Alberta Human Services
Excellent. The content was pertinent to what we do with investigations. The ability to be interactive with other participants was really beneficial.
Director
Insurance Councils of Saskatchewan
Very interactive
Regulatory Affairs Assistant
Institute of Chartered Accountants of Saskatchewan
Everything was useful
Audit Manager
Financial and Consumer Affairs Authority. Government of Saskatchewan
Enjoyed the case studies, videos and presenter’s real life examples
Labour Relations Consultant
Saskatoon Health Region
Very good
Investigator
Saskatchewan Liquor and Gaming Authority
Good. Interesting content.
Case Manager
Saskatchewan Workers Compensation Board
Fantastic speaker – wealth of knowledge.
Investigator
Manitoba Ombudsman
The course was great
Genealogist
Metis Nation – Saskatchewan
Great instructor. Very knowledgeable and great case study examples.
Investigator
Alberta Gaming and Liquor Commission
Excellent, will recommend to others!
Supervisor
Ministry of Labour. Labour Relations and Workplace Safety
Very informative and educational – will use in future investigations.
Licensing Clerk
Ministry of Justice
Excellent and interesting
Eligibility Review Worker
Ministry of Social Services
This was an amazing course and I would love to attend all others offered.
Geneologist
Metis Nation – Saskatchewan
Good balance of written handouts, exercises and video examples.
Complaints Intake
Law Society of Saskatchewan
Excellent presentation – engaging, incredibly knowledgeable and enjoyable. Will attend future presentations
Workplace investigator
Very well presented and easy to follow
Traffic Officer
Ministry of Highways and Infrastructure
Very good presentation by a very good presenter
Eligibility Review Worker
Ministry of Social Services
Excellent!
Registered Dietician
Saskatchewan Dietitians Association
Helpful and informative
Investigator
Workers Compensation Board of Alberta
Good course - relevant info for my job
Traffic Officer
Highways and Infrastructure
It was a great course
Eligibility Review Worker
Ministry of Social Services
Very helpful
Investigator
Saskatchewan Dental Assistants Association
Really good
Investigator
Ministry of Social Services , Government of Saskatchewan
I found it great with helping me with new techniques
Metis Nation
Very good – reinforces common sense issues frequently overlooked
Ministry of Labour. Occupational Health and Safety
Good presenter. Stories were interesting, case studies were good.
Labour Relations Consultant
Saskatoon Health Region
Strongly agree that this is relevant to my work
Director of Administration
Long Term Care Facility
Excellent source for anyone conducting interviews
Senior Bankruptcy Analyst
Office of the Superintendent of Bankruptcy. Industry Canada
Great resource for investigative training
Investigator
Avis Budget Group
Excellent. Practical. Applicable.
Ombudsman
Rogers Communications
Very well presented.
Inspector, Canadian Food Inspection Agency
I really enjoyed the activity – found it engaging.
Investigator, City of Toronto
Very informative, hands-on and factual. Great examples.
Bankruptcy Analyst
Office of the Superintendent of Bankruptcy. Industry Canada
Great – thanks!!
Investigator, City of Toronto
Awesome! Great content and advice. I would recommend it to any oversight body employee.
Manager, Canadian Human Rights Commission
Excellent. Gareth was dynamic knowledgeable and built a great rapport with participants.
Director, Litigation, External Recourse and Complaints Division Canadian Border Services Agency
Loved it. Practical and very relevant to what I am working on.
Senior Programme Advisor, CBSA
Gareth was extremely engaging – captivating examples.
Senior Human Resources Advisor, Infrastructure Canada
Very interesting. Loved the examples.
Team Leader, RCMP
Great course!
Chief, Recruitment and Labour Relations. Public Prosecution Service of Canada
Dynamic, informative and interesting – Gareth is a great instructor/speaker
Deputy Director: Security Standards Audits and Investigations Unit, Alberta Correctional Services
An excellent and informative session
Director Western Region Human Resources DND/CF Health Services
Excellent facilitation – high energy and video clips kept engagement and interest
Human Resources: Epcor Utilities Inc
Greatly enjoyed it. Excellent course – best interviewing course I have ever taken
Lead Investigator Occupational Health and Safety Government of Alberta
Love all the videos and the examples
HR Advisor Grande Prairie Regional College
Gareth is an excellent speaker
Medical Lab Technologist. AHS Lab Services
Content is excellent
Deputy Director: AB Corrections
Very well presented
Security Incident Responder: Epcor Utilities Inc
Very interesting and entertaining
Senior Compliance Investigator Alberta Health Services
Excellent facilitation! Useful information. Great videos – clarified info presented
Compliance officer: Government of Saskatchewan
Excellent presentation
Manager Community Health Operations: Beaufort Delta Health and Social Services. North West Territories
Loved Mr Jones. Even if you think your question is good, it was shown how difficult interviewing can be.
Nurse Consultant Complaints Officer
Every thing was really great. So interesting…
Complaints Officer. Alberta Health
Gareth's case choices were riveting, he is an excellent presenter, conveying both passion and insights into the investigative process
Workplace Investigator
Excellent – fast paced, great ideas for techniques
Team Lead: Alberta Health
Excellent and knowledgeable speaker – real life experiences are helpful
Security Officer Bank of Canada
Very informative
Senior Compliance Investigator, Combined Insurance
Knowledgeable instructor
Analyst. Citizenship and Immigration Canada
Excellent
Auditor. RCMP
So pleased I came!
Professional Conduct Consultant, College of Registered Nurses of Nova Scotia
Informative
Human Resources
Perth and Smiths Falls District Hospital
Very good frontman
Security Officer
Bank of Canada
Wonderful presentation. I particularly liked the examples the instructor provided
Privacy / ATIP analyst
Department of Fisheries and Oceans
Highly informative and very helpful
Lead Investigator OHSA Government of Alberta
Very good
Complaints Analyst DND/CF
Excellent course full of relevant information to build investigative structure that is adaptable to any investigative style
Investigator, Commissionaires Ottawa
Very relevant to administrative investigations
Investigations / Security Operations
Health Canada
I really liked the investigative planning part, the exercise and the material
Human Resources Manager
Eastern Ontario Regional Laboratory Association
Great introduction to interviewing
Professional Standards Ottawa EMS
Great job, learned lots of applicable info
Manager
UVIC
This was one of the best courses I have attended! I wish I would have had this years ago.
Deputy Director Alberta Justice
Videos and examples were excellent. Good course – would recommend
Auditor, Vancouver Island Health Authority
This course was very informative and left me feeling more confident in my ability to conduct a thorough and objective workplace investigation. You made a potentially dry topic really fun!
Member, SFU Facility Association
Great case study
HR Manager, Molson Coors
Really enjoyed Gareth’s delivery of the course…
Licensing Officer, Northern Health
Very interesting and enjoyable. While I don’t carry out investigations, I found the material very applicable to the work I do – teasing out the truth!
Director Projects. Hospital and Provincial Services Branch. BC.
Excellent course
Supervisor, City of Vancouver
Very good course. Great information, well presented
Director, Community Care Licensing. Ministry of Health. BC
The area of interview questions was particularly useful
Director of Human Resources, Municipality of North Cowichan
Course was great
HR Consultant , BC Emergency Health Services
Great mix of principles and practice, with narrative and real life examples
Alternative Dispute Resolution expert, BC
Very interesting. Loved the examples
Team Leader RCMP
Great! Very useful information and lots of resources too!
Unit Manager Medicine
AHS
Dynamic presentation. Great examples
Deputy Director
Department of Justice, Crimes against Humanity and War Crimes Section
a very valuable experience
Investigator
Protection and Investigation Services Houses of Parliament
very knowledgeable presenter, well prepared and instructed
Head of Personal Security Services
Department of Foreign Affairs and International Trade
Useful for setting up guidelines for investigations
Security Manager
UVIC
Awesome! Great content and advice. I would recommend it to any oversight body employee.
Manager
Canadian Human Rights Commission
Excellent information. Provides me with more tools in order to do my job
HR Client Services Advisor
AHS
Love the case studies and the realism of the stories!
Human Resources Manager
Horizon North Manufacturing, Alberta
All topics were relevant. Excellent
Registrar
College of Registered Nurses of Nova Scotia
Excellent information. Provides me with more tools in order to do my job
HR Client Services Advisor
AHS
Good info
Senior Instructor
University of Calgary
Good course. I appreciated the flexibility of the trainer to focus on areas of interest to the audience.
Senior Diversity Advisor
Husky Energy
Educational. Good refresher. Excellent
Investigator
Saskatchewan Liquor and Gaming Authority
Excellent – would highly recommend to others.
Policy Consultant
College of Registered Nurses of Nova Scotia
Gareth Jones is a very dynamic, well-informed presenter
Clinic Supervisor
U of A Hospital
Mix of theory and experience provides an excellent base for administrators responsible for investigation units
Director of Investigations and Hearings
Ontario College of Teachers
Really applicable and very interesting. Great use of scenarios – backed up the content
Healthcare Manager. Corrections
AHS
I like leaving with a detailed template. Going through case law is always useful but breaking down the investigation beforehand was fantastic!
Director of Human Resources
Integra Support Services
Very good speaker and videos
Investigator
Public Service Commission
Thought it was all useful and potentially applicable
Firearms officer, RCMP
Each topic was relevant – flowed very well and logically
Management Services Officer, City of Toronto
Great course. Great instructor
Public Member, Nova Scotia of Chiropractors
excellent and very helpful
Executive Director, ADR Chambers
All of it was useful. Very relevant case studies
Investigator, Department of Justice Yukon
Very good. The interviewing component was very practical and I can use this and refer to material down the road.
PharmaCare Auditor, BC Ministry of Health
Great course, I am sure it could be two days and still packed!
Emergency Response Officer, Health Canada
Fabulous
Executive Director, Palliser Primary Care Network
Great speaker – lots of good stories, videos, interactive, engaging
Supervisor, Mobile Collections Services
Calgary Laboratory Services
Everything was interesting. I found the instructor very knowledgeable. Great mixture of videos / powerpoint which supports course content. Well done.
Senior Grievance Officer
Military Grievance External Review Committee
Great case study
Molson Coors
HR Manager
Very good course. Mr. Jones was excellent in maintaining my interest. His stories were interesting and useful.
Senior Labour Relations Advisor: Passport Canada
So pleased I came!
Professional Conduct Consultant
College of Registered Nurses of Nova Scotia
Great refresher
Senior Human Resources Advisor
Alberta Health Services
I thoroughly enjoyed it. Liked the studies – it helps to put everything in a different perspective.
Human Resources Manager
NextEra Energy
Very relevant to administrative investigations
Investigations / Security Operations
Health Canada
Very good course
Acting Director. Physical Security and Emergency Planning.
Industry Canada
Everything was useful. Very good!
Auditor, RCMP
Informative
Human Resources Manager
Perth and Smiths Falls District Hospital
Fantastic!
Policy Analyst
Six Nations Elected Council
Excellent and informative
Supervisor
House of Commons Security Services
I learned some very helpful tips on interviewing techniques
Investigator
Law Society of BC
Would love to attend another one!
Human Resources Manager
RCMP
Very informative
Senior Compliance Investigator, Combined Insurance
I really liked the investigative planning part, the exercise and the material.
Human Resources Manager
Eastern Ontario Regional Laboratory Association
Gareth was extremely engaging – captivating examples
Senior Human Resources Advisor
Infrastructure Canada
This is an excellent course
Values and Ethics Officer
Canadian Museum of Civilization
Mix of theory and experience provides an excellent base for administrators responsible for investigation units.
Director of Investigations and Hearings
Ontario College of Teachers
Excellent facilitation – high energy and video clips kept engagement and interest.
Human Resources Manager
Epcor Utilities Inc
All government investigators should take this training as to the baseline of good interviewing.
Investigator. Directorate of Special Investigations and Enquiries.
Department of National Defence and Canadian Forces
Information is very in depth and relevant
Area Manager Seniors Health
AHS
Very good. Loved it!
Litigation Legal Assistant
Covenant Health
Excellent
Director
Professional Conduct and Registration Services, College of Registered Nurses of Nova Scotia
Strong content, Open forum and informative
A/Manager of Investigator
Office of the Correctional Investigator
Good source of knowledge
Office of Federal Ombudsman for Victims of Crime
Great course. I could have stayed another day or two
Analyst
CF Grievance Board
Exceptional, informative session that has improved my work methods significantly
Occupational Health and Safety, Investigations and Mining Alberta
Great course!
Chief
Public Prosecution Service of Canada, Recruitment and Labour Relations
Excellent course. Very interesting and well presented.
Compliance Officer
Canadian Grain Commission
It was all good. Gareth’s passion for investigations is contagious. He is a great presenter who is able to keep a room engaged for the full day. I would highly recommend his sessions to anyone who does investigations as part of their job.
Senior Investigator
Alberta Health Services
Very detailed and thorough course – informative and interesting presentation
Investigator
College of Massage Therapists of BC
Well planed and delivered. Mr. Jones is excellent
Human Resources, Revera Inc.
Great! Very useful information and lots of resources too!
Unit Manager, Medicine AHS
Well done
Senior Officer. Administrative Investigations Support Centre
Department of National Defence and Canadian Forces
Very interesting and would recommend highly. Enjoyed the examples
Staff member
Nova Scotia College of Pharmacists
Very informative and useful
Investigator
Alberta Transportation Carrier Services
This was mandatory training, thankfully
Information Commissioner of Canada
Excellent healthcare scenario.
Emergency Department Unit Manager
The querulant complainant section was especially useful
Unit Supervisor, Surgery
Covenant Health
Lots of excellent information in a short time
Unit Supervisor
Misericordia Community Hospital
Tons of information – well presented!
Quality Risk Management Coordinator
Yellowknife Health and Social Services
All very relevant. Well prepared, informative course
Regulatory Services Coordinator
College of Physicians and Surgeons of Saskatchewan
Very useful
Unit Manager Medicine
AHS
Nicely paced, good balance of lecture, video and exercise
Investigations, Mediation and Conciliation Officer
Public Service Commission, Government of Canada
All material was useful. Facilitator was engaging and kept participants involved
Senior HR Advisor, Golder Associates
A thorough overview of the investigative process
Investigator
College of Physicians and Surgeons of Alberta